Vehicle Incidents
It is Hertz policy to promptly repair all vehicles subject to manufacturer's indications.
Unless you purchase our optional waiver products you will be liable to us for loss of or damage to the vehicle, which may extend to the full value of the vehicle.
We will waive this liability to the amount of the excess stated on the Rental Record if you accept Collision Damage Waiver (CDW). This excess can be waived by purchasing SuperCover (SC) at time of rental. If you do not accept SuperCover (SC) the damage up to the N.W.E. (Non Waivable Excess) amount will be charged to your rental agreement regardless of fault and any non-Hertz coverage you might have. The person whose name appears as the renter on the Rental Record will be held financially responsible for all damages to the rental vehicle.
Please refer to the Rental Record provided to you at the time of rental to determine your specific level of damage responsibility.
You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. Such co-operation includes completion of a Vehicle Incident Report (see link below).
A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. Please indicate any person’s injuries or fatalities in the damage description. For any queries during the rental please contact the renting location, for contact details please refer to the Rental Record.
Download the Hertz Vehicle Incident Report from here. (Please also read the Frequently Asked Questions below before completing a Vehicle Incident Report).
Frequently Asked Questions
How long is the process?
For damages charged together with the rental charges, no further contact will be made. For damages involving third parties Hertz may contact you for additional information. However please note that each claim is unique and resolution time frame for each claim varies. Please use the Contact Us form for any queries.
When does the excess get charged?
You will be charged at the counter immediately for the reported damage or generally within 28 days of return of the vehicle for unreported damage.
If I damage the vehicle twice or more, do I only get charged once?
No, damage excess gets charged per incident.
Doesn’t my SuperCover (SC) cover everything?
SuperCover, like any coverage, has exceptions; please refer to the Insurance & Waivers section of the Terms and Conditions for a list of these.
Third Party Incident: I am not at fault and I am charged for damage because I did not purchase SuperCover (SC), what will happen next?
Hertz will communicate with the Third Party and will clarify the liability of each party. If Hertz can recover any costs of the damages from the at fault party, an appropriate refund will be processed.
I don’t have enough money on my card for the damages, what happens next?
Until full excess is paid you will be liable for all damage costs associated with the claim. Hertz will contact you to recover any outstanding debt.
What is the follow up-process?
For damages charged together with the rental charges at time of return, no further contact will be made. For damages involving third parties we will gather all required information (vehicle incident report, police report, repair documents etc.) and will resolve the matter as soon as possible.
Are there any additional fees other than the Non Waivable Excess (N.W.E.) that will be charged if I damage the rental vehicle?
Yes, there is a Damage Administration Fee charged on top of the Non Waivable Excess amount for processing all Damages referred to in the Accident, Breakdown, Damage & Loss section of the Terms and Conditions. The Damage Administration Fee is non-refundable.
For all enquiries about your damage charge, please use the Contact Us form.