When Monarch Airlines went bust at the beginning of the month it created turmoil for both staff and passengers of the airline as many flights were just cancelled.
Fortunately all the flights were rescheduled so holiday makers were not left stranded in Europe but for those who had booked flights for after the company collapsed, it's not so simple.
But if you booked a holiday with Monarch that was ATOL protected, you will receive a full refund.
If your flight was booked with First Aviation Ltd trading as Monarch Airlines on or before 14 December 2016 it will be ATOL protected.
Monarch made arrangements for refunds to be made as soon as possible to these UK customers.
It will be providing more information on how you should claim shortly.
A Monarch claim form will be made available. It advises for you to not submit a claim until advised to do so.
The Monarch website says customers who booked flights directly with Monarch Airlines from 15 December 2016 onwards are not ATOL protected and are not entitled to make a claim to the CAA. You are advised to contact your card issuer, insurer or PayPal for advice on how to claim a refund.
To those without ATOL protection they may be able to make a section 75 claim against your credit card company or chargeback claim against your debit card provider, if you used either of these methods of payment.
A holiday booked with Monarch Holidays will be ATOL protected and Monarch are making arrangements for refunds to be made on these bookings as soon as possible, and aim to complete this by the end of 2017 at the latest.
For more information head to the Monarch website .
